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1. Microsoft Dynamics Crm Tutorial
2. Microsoft Dynamics Crm Error Messages List
3. Microsoft Dynamics Crm Dashboards

Microsoft Dynamics Crm Tutorial

This article provides a resolution for the issue that you may receive a Cannot open database 'Organization_MSCRM' requested by the login error when sign in to Microsoft Dynamics CRM.

Applies to: Microsoft Dynamics CRM 2011
Original KB number: 946286

Symptoms

Microsoft Dynamics Crm Error Messages List

You install Microsoft Dynamics CRM. When you try to sign in to Microsoft Dynamics CRM, you receive the following error message:

Cannot open database 'Organization_MSCRM' requested by the login.
The login failed. Login failed for user 'NT AUTHORITYNETWORK SERVICE'.

If the DevErrors value is set to On in the Web.config file, you receive an error message that resembles the following:

Server Error in '/' Application.

Cannot open database 'MSCRM_CONFIG' requested by the login. The login failed.
Login failed for user 'DomainCRMServer$'.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: Cannot open database 'MSCRM_CONFIG' requested by the login. The login failed. Login failed for user 'DomainCRMServer$'.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[SqlException (0x80131904): Cannot open database 'MSCRM_CONFIG' requested by the login. The login failed.

Login failed for user 'DomainCRMServer$'.]

System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) +437
System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) +82
System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) +105
System.Data.SqlClient.SqlConnection.Open() +111
Microsoft.Crm.CrmDbConnection.Open() +386
Microsoft.Crm.SharedDatabase.DatabaseMetadata.LoadMetadataXmlFromDatabase(CrmDBConnectionType connectionType, String connectionString, Int32& maxBlobSize) +125
Microsoft.Crm.SharedDatabase.DatabaseMetadata.LoadCacheFromDatabase(CrmDBConnectionType connectionType, String connectionString) +65
Microsoft.Crm.ConfigurationDatabase.ConfigurationMetadata.LoadCache() +41
Microsoft.Crm.ConfigurationDatabase.ConfigurationMetadata.get_Cache() +114
Microsoft.Crm.ConfigurationDatabase.ConfigurationDatabaseService.InitializeMetadataCache() +28
Microsoft.Crm.SharedDatabase.DatabaseService.Initialize(String tableName) +53
Microsoft.Crm.SharedDatabase.DatabaseService.Retrieve(String tableName, String[] columns, PropertyBag[] conditions) +109
Microsoft.Crm.ServerLocatorService.GetSiteSettingIdFromDatabase() +155
Microsoft.Crm.ServerLocatorService.GetSiteSettingId() +187
Microsoft.Crm.ServerLocatorService.GetSiteSetting(String settingName) +82
Microsoft.Crm.LocatorService.GetSiteSetting(String settingName) +35
Microsoft.Crm.CrmTrace.get_RefreshTrace() +654
Version Information: Microsoft .NET Framework Version:2.0.50727.832; ASP.NET Version:2.0.50727.832

Microsoft Dynamics Crm Dashboards

Cause

This problem occurs if one or more of the following conditions are true:

• You install Microsoft Dynamics CRM in a multiple-server environment. Then, you install Microsoft Dynamics CRM directly on a server that is running Microsoft SQL Server. However, some SQL Server permissions are not set.
• The Microsoft Dynamics CRM server is not added to the SQLAccessGroup group in the Active Directory directory service.

Resolution

To resolve this problem, use one or more of the following methods.

Method 1

Set up the NT AUTHORITYNETWORK SERVICE account as a SQL Server user who has access to the Microsoft Dynamics CRM databases. To do this, follow these steps:

1. Select Start, point to All Programs, point to Microsoft SQL Server 2005, and then select SQL Management Studio.

   Note

   For Dynamics CRM 2011, it will be Microsoft SQL Server 2008.

2. To sign in to SQL Server Management Studio, select OK.
3. In Object Explorer, expand Databases, expand the Organization_MSCRM database, and then expand Security.
4. Right-click Users, and then select New User.
5. In the Database User - New dialog box, type NT AUTHORITYNETWORK SERVICE in the following fields:
   • The User name field.
   • The Login name field.
6. In the Database role membership area, select the db_owner check box, and then select OK.

Method 2

Add the Microsoft Dynamics CRM server to the SQLAccessGroup group in Active Directory. To do this, follow these steps:

1. Select Start, select Run, type dsa.msc, and then select OK.
2. Select the organizational unit in which you install Microsoft Dynamics CRM.
3. Double-click SQLAccessGroup.
4. In the SQLAccessGroup dialog box, select Members, select Add, select Object Types, select the Computers check box, and then select OK.
5. In the Enter the object names to select box, type the name of the Microsoft Dynamics CRM server, and then select Check Names.
6. Verify that the name of the Microsoft Dynamics CRM server in the Enter the object names to select box is available, and then select OK two times.
7. Restart the Microsoft Dynamics CRM server.